Payment methods
You can pay with PayPal even if you dont have an PayPal account. PayPal offers payment with creditcards, debitcards, PayPal-balance or bank account.

Delivery time
Normal delivery time is about 5-7 days. During high season, it may take longer. 

We ship your parcel/letter by DHL or Posten.
We are not responsible for any delays caused by shipping company.

Complaints and return policy
It is always a guarantee on the products you buy (1 year). If you can demonstrate that there is a manufacturing defect in the product, you always get new parts. You pay for returning shipping costs. For reimbursement - state your bank account numbers but we will always try to pay you with the same type of transaction as you paid for the order.

Return Policy
You have the right to return undamaged and unused goods without giving any reason. Notice of this must be provided as soon as possible but no later than fourteen (14) days from the receipt of such goods. (Not valid for special ordered items, such as "personal racket stringing") We follow the Consumer Agency recommendations see: Konsumentverket.se

Damage to the package and not picked up package
If you discover damage to the package, you should immediately notify the post office or other carrier and make a claim. Do not collect a damaged package! If you discover the damage until you opened the package, and the damage is of a nature that it can be attributed to the item or the carrier's management, you should contact them and make a claim. If the dispute by mail or carrier can not be resolved, please contact us.
Have you ordered and not pick up your shipment before it is returned to us (packet about 1 month., Letter 14 days), than we will bill you 350 SEK for our work with the handling of goods.

Privacy Act
Your personal information is handled in accordance with the applicable provisions of the Personal Data Act (PUL).

SMS distribution
The mobile phone number you enter at checkout can be used for SMS notification of delivery or other communications relating to your order.


Customer service:      info@tennisshopen.se      031-168100