Returns and exchanges
If you are not satisfied with your item, you can return it together with your Order ID. When we receive product, we will put back your money in the same way as you paid for your order. It is always a guarantee on the products you buy (1 year ). If you can demonstrate that there is a manufacturing defect in the product, you always get new parts.Some products can not be returned, for example an individual restrung racket cannot be returned. Returning shipping costs are paid by the buyer.
To return your goods
Send the goods together with your OrderID to the Tennis Shop (mark it with order id and "return" ), the address is
412 52 Gothenburg
- When the goods arrive to us, we check that they are unused and then we return your money (If you have paid a shipping fee to receive the items from us - we will deduct that from the money we return to you).
Complaints and return policy
It is always a guarantee on the products you buy (1 year). If you can demonstrate that there is a manufacturing defect in the product, you always get new parts. You pay for returning shipping costs. For reimbursement - state your bank account numbers but we will always try to pay you with the same type of transaction as you paid for the order.
You have the right to return undamaged and unused goods without giving any reason. Notice of this must be provided as soon as possible but no later than fourteen (14) days from the receipt of such goods. (Not valid for special ordered items, such as "personal racket stringing") We follow the Consumer Agency recommendations see: Konsumentverket.se
Damage to the package and not picked up package
If you discover damage to the package, you should immediately notify the post office or other carrier and make a claim. Do not collect a damaged package! If you discover the damage until you opened the package, and the damage is of a nature that it can be attributed to the item or the carrier's management, you should contact them and make a claim. If the dispute by mail or carrier can not be resolved, please contact us.
Have you ordered and not pick up your shipment before it is returned to us (packet about 1 month., Letter 14 days), than we will bill you 350 SEK for our work with the handling of goods.